The new loyalty app enables customers to order, pay, and collect points while directly supporting Impact Kitchen
Toronto-based health food restaurant Impact Kitchen has reopened all four of its locations with the launch of its new and streamlined full tech suite and new customer loyalty app, Impact App. Known for their paleo, gluten free, keto, and vegan health food options, Impact Kitchen has grown a loyal community of Torontonians who keep coming back for the incredible service and quality ingredients.
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The restaurants, which closed temporarily at the onset of the COVID-19 pandemic, reopened in July with updated restaurant technology from leading restaurant technology provider Givex. The new technology includes digital menu screens, Point of Sale systems, kitchen sequence systems, and online ordering. These systems are designed to create a contactless restaurant experience with the ultimate goal of enhancing safety, improving the customer experience and fostering the Impact Kitchen community.
“We’re thrilled to be back open and serving our community with a place to safely connect with one another while having access to the high-quality health food our customers were used to before we temporarily shut down,” said Josh Broun, Co-Founder of Impact Kitchen. “Before COVID hit, we were looking for ways to consolidate our tech suite so we would be well-poised for the aggressive growth plans we’d put in place. During our temporary shutdown, we saw a great opportunity to streamline our restaurant technology to enable Impact Kitchen to grow quickly once we reopened and create an even better experience for our customers.”
In addition to the new in-house technology, Impact Kitchen has also launched its first-ever loyalty app through Givex’s Customer WebSuite. The app enables customers to order directly from Impact Kitchen online, bypassing the third party delivery apps, and complete payment online, creating a completely contactless order and pay experience. With each purchase, app users are building up loyalty points that can be redeemed for monetary value and rewards.
“The launch of our app is improving the remote experience for our community while the enhanced technology in-house is creating a more seamless experience at our restaurants,” said Broun.
The updated technology has enabled Impact Kitchen to plan for significant growth in the coming months. Impact Kitchen launched a new business stream with the introduction of grocery delivery in July. The company is poised for growth in the coming months with plans to open additional locations within the next year.
“We’ve seen a huge increase in demand for contactless payment options since the beginning of the pandemic,” said Brittain Brown, President of restaurant technology company Givex. “We recently launched an app, which is now in operation with Impact Kitchen, that enables restaurants to connect directly with their customers, sidestepping the third-party delivery apps, and creating value for customers while serving as a contactless payment solution. The reception has been overwhelmingly positive and we look forward to supporting more restaurants with this technology.”
All four Impact Kitchen